Shipping policy
Last updated: 25 October 2026
Thank you for ordering with Aurah Living. Every piece is printed and framed by the production partner closest to your address, so it reaches you quickly and without customs delays. Here is what to expect between order and doorstep.
Free shipping
Shipping is free on every order. There are no shipping charges at checkout.
Where we produce
Our partners print and frame in the United States, the United Kingdom, the European Union, Australia and the United Arab Emirates. Orders to these regions are produced locally, so there are no customs delays or import fees. Customers outside these regions are served from the nearest partner; local import duties may apply in some countries.
Delivery times
- United Arab Emirates: usually about 3–5 days.
- Everywhere else: usually 3–8 business days — 2–5 days to prepare your piece, plus 1–3 days in transit.
These are estimates. Public holidays and carrier disruptions can occasionally add a few days.
Split shipments
Some orders arrive in more than one package. Canvases, framed prints, home goods and garments are produced at different facilities, and we ship each piece as soon as it is ready rather than hold the whole order for the slowest item.
Tracking
A tracking link is emailed once your order ships. Tracking can take up to 48 hours to update after dispatch — if nothing moves after that, let us know.
Lost or damaged
If your order arrives damaged, or does not arrive at all, contact us within 30 days of the estimated delivery date. Include your order number and, for damaged pieces, a photograph. We will make it right with a replacement or a refund.
Returns
Apart from damaged or lost orders, all sales are final. See our Refund Policy.
Contact
Email support@auraharthouse.com, or call or WhatsApp +1 571 336 0002. Calls and WhatsApp messages are answered any time by our AI concierge, and our team follows up within one business day.